EMPLOYMENT OPPORTUNITES: County Health Exchange Call Center - till 4/5/13/Fri

Posted: 1 Apr 13

By Lisa Vorderbrueggen
Contra Costa Times
Posted:   03/25/2013 02:40:11 PM PDT
Updated:   03/25/2013 05:21:45 PM PDT

CONTRA COSTA COUNTY SEEKS 

Health Exchange Call Center Agent 

JOB APPLICANTS

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Contra Costa County is taking applications for 180 new health exchange call center agent positions at the recently approved Concord facility.

• The agents will help eligible Californians enroll in health care insurance under the federal Affordable Care Act set to go into effect Jan. 1. 
• The annual salary is $31,877 to $45,040 a year, depending on experience.
• Applications will be taken until April 5.

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To Apply

Apply online at www.cccounty.us/hr, click on the "job opportunities" link, scroll down and select "exchange customer service agent I or II."

Interested candidates may also visit 

• any of the four EASTBAYWorks job centers, in Antioch, Brentwood, Concord and San Pablo. Go to www.eastbayworks.com for locations.
• Counselors at RichmondWORKS will help people apply online or supply a paper application.

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The Job

To be located at 2500 Bates Ave. in Concord off Highway 4 and Port Chicago Highway, 

• the center will take calls 59 hours a week, Monday through Saturday, 
• except during open enrollment, when it will operate 72 hours a week.

Prospective agents must have 

• a driver's license and 
• a high school diploma or equivalency.

Agent I candidates must also have 

• at least one year of office-support experience and working with the public; 
• have one year of experience processing loan, benefit or social services documents; 
• or have worked a year at a call center.

Agent II candidates, in addition to other requirements, 

• must have six months experience, or the equivalent, of an Eligibility Worker I in Contra Costa County; 
• or one year experience, or the equivalent, in public assistance eligibility determination in a county welfare department.

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The schedule 

• calls for the county to test staff, hardware and software starting July 1.
• Enrollment starts Oct. 1.
• "Covered California" is contracting with Contra Costa to operate the call center with county employees for at least three years.

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The state is also opening call centers in Rancho Cordova and Fresno. 

Whether one or all call centers remain open beyond three years will depend on demand.

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Contra Costa Human Resources Department, Third Floor, 651 Pine St., Martinez.

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NOTE:
Here's another promising job-finding resource:  Indeed.com